Canada Shipping
Shipping to Canada — Delivery Methods, Costs & Tracking
This page explains how we ship
within Canada, how delivery estimates work, when signatures may be required,
and how to track orders end-to-end for motion sensor faucets and touchless restroom fixtures.
Important
Orders placed on our Canada store are sold and shipped
only to Canadian addresses.
Delivery estimates are in
business days and begin after an order ships.
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Shipping methods
Once an item leaves our warehouse, the shipping method selected at checkout determines delivery speed.
If your order includes multiple items, shipments may be split based on availability.
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Method
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What it includes
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Estimated delivery window (after shipment)
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Standard Shipping
Best value
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Standard ground delivery within Canada. Availability of free standard shipping may vary by product class and checkout rules.
The exact shipping total is shown before you place the order.
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Up to 7 business days
(after the order ships)
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Expedited Shipping
Faster delivery
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Faster service provided by FedEx and affiliated carriers when available.
Charges are based on total shipment weight and checkout configuration.
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Up to 4 business days
Northern/remote areas may take longer
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Shipping costs
- Shipping charges are calculated at checkout and shown before payment.
- Costs also appear in your Order Acknowledgment email and your online Order Status.
- If an order contains multiple items, you may receive separate shipments.
Shipping & delivery estimates
- "Ships" = estimated time for an item to prepare and leave the warehouse.
- "Delivers" = estimated time to arrive after it ships, based on the selected method.
- All timelines are based on business days.
Tracking your order
You can view the most up-to-date status 24/7 through your account. Shipment notifications (when available) include the carrier name and tracking details.
How to track
- Click Account at the top of the site and select Track an Order.
- On the Account page you can view order status, items ordered, estimated dispatch/delivery windows, and tracking.
We keep you informed
- Order Acknowledgment email confirms order details and delivery estimates.
- Shipment Notification email confirms carrier and tracking once the order ships.
- Depending on method/carrier, you may also receive delivery-day or delivered confirmations.
Signature on delivery
Some shipments require a signature. Your Shipment Notification email will indicate whether a signature is required.
- If you won't be available, consider shipping to an address where someone can sign.
- Once an order has prepared for shipment or has shipped, we may be unable to change the shipping address.
Shipping restrictions (Canada store)
- This online store sells and ships items only within the boundaries of Canada.
- No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada.
- Delivery to northern territories and remote locations may require additional transit time depending on carrier coverage.
Shop Canada collections
Looking for fixtures that ship to Canadian addresses? Start with these curated collections.
Need help?
If you have questions about delivery estimates, tracking status, or shipping restrictions for a specific item,
please contact our team through the site contact page.
Do you ship outside Canada from this store?
No. Orders placed on this Canada shipping page/store ship only to Canadian addresses,
and cannot ship to addresses outside Canada, PO Boxes, or freight forwarders.
When does the delivery estimate start?
Delivery estimates begin after the order ships. “Ships” refers to the preparation
and dispatch window; “Delivers” refers to the transit window after shipment.
Can I change the shipping address after ordering?
If an order has already prepared for shipment or shipped, address changes may not be possible.
Please use a delivery address where someone can receive and (if required) sign for the package.
Why did my order arrive in multiple boxes?
If you order multiple items, shipments may be split based on availability,
warehouse handling procedures, or carrier packaging constraints.
Each shipment may generate its own tracking notification.
Will I need to sign for delivery?
Some shipments require a signature upon delivery.
Your Shipment Notification email will indicate signature requirements whenever applicable.
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