Customer Support • Shipping & Delivery

Shipping, Delivery & Free Shipping Information

Clear shipping policies for commercial and residential orders — including processing timelines, tracking, multi-package shipments, carrier support, and eligibility for free standard shipping in the contiguous U.S.

Standard Free Shipping Available on eligible U.S. orders shipping to the lower 48 states

Excludes Alaska & Hawaii, P.O. Boxes, APO/FPO/DPO, and international shipments.

Shipping Summary (Fast Reference)

Most orders ship within 1–2 business days unless the product page notes a longer lead time. Final shipping cost and estimated delivery window are displayed during checkout.

ProcessingOrders ship Mon–Fri (no weekends/holidays).

TrackingTracking number emailed for each shipment.

CarriersUPS, FedEx, and USPS (as applicable).

Track an Order Shipping Support

Important Notes (Projects & Security)

Address verification: orders may require extra review if shipping and billing addresses differ.
Multiple packages: large orders may ship in separate cartons to improve delivery efficiency.
Exceptions: certain items may require longer ship-out and/or delivery timeframes.
Eligibility: free standard shipping applies to qualifying U.S. orders within the contiguous 48 states.

Shipping Methods

Structured for clarity, spec teams, and facilities

Method	Typical Delivery Window	Details
Standard Ground	Varies by destination (shown at checkout)	Default method for most orders. Carrier selection depends on destination and package characteristics.
Expedited / Rush	Faster options (shown at checkout)	Expedited service is quoted during checkout. Delivery to remote areas may require additional time.
Multi-Package Shipments	Staggered delivery possible	Items may ship separately to optimize delivery from the same origin. Each shipment receives its own tracking number.

Standard Ground

Delivery WindowVaries by destination (shown at checkout)

DetailsDefault method for most orders. Carrier selection depends on destination and package characteristics.

Expedited / Rush

Delivery WindowFaster options (shown at checkout)

DetailsExpedited service is quoted during checkout. Delivery to remote areas may require additional time.

Multi-Package Shipments

Delivery WindowStaggered delivery possible

DetailsItems may ship separately to optimize delivery from the same origin. Each shipment receives its own tracking number.

Tracking Your Order

Three easy ways to confirm shipment status

1) Shipping Confirmation Email

When all or part of your order ships, you’ll receive an email with the tracking number for that shipment.

2) Order Tracking (Site Footer)

Use the Order Tracking link in the footer. You’ll need your order number, billing last name, and billing ZIP code.

3) My Account → My Orders

Commercial Project Readiness

Designed for developers, specifiers, and facility teams

Fontana’s commercial touchless solutions support large-scale restroom deployments with reliable sensing, water-saving control, and serviceable architectures—ideal for airports, hospitality, government, education, and healthcare facilities. For spec planning and design exploration:

Commercial Infrared Systems Latest Architect Models

Need Help With Shipping?

Questions about delivery timing, carriers, or multi-package shipments? We’ll help you fast.

Contact Support

Explore Commercial Collections

Fast pathways for B2B browsing

Related Resources

Helpful pages for specifiers and facility managers

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Shipping FAQ

When will my order ship?

Most orders ship within 1–2 business days unless the product page notes a longer lead time. Processing and carrier pickup typically occur Monday through Friday (excluding holidays).

How do I track my shipment?

You can track via your shipping confirmation email, the Order Tracking link in the site footer, or by logging into My Account and viewing “My Orders.”

Why did my order arrive in multiple packages?

Some orders ship in separate cartons (often from the same origin) to improve delivery efficiency. Each shipment receives its own tracking number.

Does free shipping apply to Alaska, Hawaii, or international orders?

Free standard shipping applies to eligible U.S. orders shipping to the lower 48 states. Alaska, Hawaii, P.O. Boxes, APO/FPO/DPO, and international shipments are excluded.